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2 Year Warranty: On All Items

Trouble Shooting

It is my first time making bath bombs. Why is it too soft?

If your bath bomb is soft, the mixture may be too wet. To balance the texture, if you add too much witch hazel or oil during the mixing process, add more dry ingredients. If you live in a humid, wet climate, the moisture in the air can keep the bath bombs soft.

Add cream of tartar to your bath bomb recipe to make them harder. You can also cut back on the liquid or add kaolin clay. Bath bombs should be stored in airtight containers to keep moisture out.

My bath bomb did not fizz. Why?

If your bath bomb isn't fizzing as much as you'd like, increase the amount of citric acid in your recipe. Begin with a solution of 2 parts baking soda to 1.5 parts citric acid.

Furthermore, if you use cornstarch in your recipe, you can reduce the amount or eliminate it entirely. Fizzing can also be reduced if a lot of oil is used.

​The fizzing reaction of your bath bomb can be reduced if it comes into contact with moisture from the air or a damp environment. Wrap it tightly in plastic wrap to keep moisture out.

My bath bombs are staining my tub. How can I fix this?

Use Water Soluble Liquid Colorant to color your bath bombs.

Polysorbate 80 can mitigate staining if you use micas or lakes, but water soluble colors are an even safer option for preventing ring around the tub.

My bath bombs are lumpy and have bumps on it. How can I fix this?

A lumpy texture on your bath bomb is frequently caused by clumping in the dry components or failing to thoroughly incorporate the fragrance oil. Baking soda, in particular, clumps together.

Break up huge clumps with your hands before applying oil, color, scent, or other additions. Pour the dry ingredients through a fine mesh sifter to remove and break up smaller clumps. This extra process results in a smooth texture.

Bath bomb warts can also arise when the fizzy has an excessive amount of moisture. The problem is usually fragrance or essential oil, so mix thoroughly to ensure the wet is properly integrated into the dry.

Ordering

What size should I buy?

If you’re not quite sure which size is right for you, refer to our size guides. They’re located underneath the available sizes for each of our products.

Can I cancel my order?

We get to work quickly — most orders enter production within 2–5 hours so we can get your molds made and shipped as fast as possible. If you need to cancel, please reach out within 1–2 hours of placing your order, and we’ll do our best to catch it in time.

After that window, changes or cancellations aren’t possible. If something doesn’t work out, you’re always welcome to request an exchange or return according to our policy.

Returns & Refunds

Due to the nature of custom-printed molds, we do accept returns or offer refunds (under certain conditions)

If there are any problems with your order, please contact us right away so we can find the right solution for you.

Do you do custom molds?

Yes, we do. Please contact us directly for the quotation.

Shipping, Returns & Exchanges

What is the shipping policy?

We, TheBathTime, process and ship your order as fast as possible. We guarantee that your order is in perfect condition before it leaves our shop. Once your order leaves us and is in the hands of the post office, we are no longer responsible for what happens to it. If your package is lost or damaged, it is your responsibility to contact your postal company and file a claim. Don't hesitate to get in touch with us if there are any problems. We'll do our best to assist you.

What is the 2-Year Warranty

2-Year Limited Warranty

All The Bath Time molds are covered by a 2-year warranty against defects in materials and workmanship under normal use.

This warranty does not cover:
• Damage caused by hot water, dishwashers, or excessive heat.
• Damage resulting from soaking, improper storage, or failure to follow the care instructions.
• Accidental damage, misuse, abuse, or neglect.
• Normal cosmetic wear that does not affect the mold's functionality.
• Modifications, alterations, or repairs made by anyone other than The Bath Time.

If a mold is found to have a manufacturing defect within the warranty period, we will repair or replace it at our discretion.

How long does it take to get my order?

There is a production time plus shipping time to consider.

All orders are shipped via FedEx and include full tracking, so you can follow your package every step of the way.

Free FedEx Shipping is available on orders over $100 and typically arrives within 7–12 business days.

Need it faster? FedEx Express Shipping is available at checkout, with delivery in as little as 1–3 business days.

Do you ship overseas?

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.

Where do you ship to?

We ship worldwide to most countries. If your country is not listed, please get in touch with us for a solution

Still have a Questions?

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