SHIPPING & RETURNS
SHIPPING POLICY
We hope you're in love with your purchase, but if not, you have the right to return your products to us, provided that you stick to the following:
All products ordered are unused and in their original packaging.
You let us know you wish to return your order within 14 days of receiving your products.
You return the unused products in their original packaging, undamaged, to us within 14 days of receiving your products
You will receive a delivery note giving details of your order. If, for any reason, the description or quantity you receive is different from that you ordered, please email us immediately.
This is what you need to do:
If you wish to cancel your order, and you have yet to receive an email saying the products have been dispatched, let us know immediately, so you won't need to send us the items back.
If you cancel the order after it has been dispatched, you must tell us of your intention to return the items and send them back to us within 14 days of receiving the order.
RETURN & EXCHANGE POLICY
If your order received is incorrect or arrives damaged, please take pictures of item(s) received and email us immediately.
*Please note: We cannot accept any products to be returned if they have been used or not in their original condition.
After informing us that you wish to return the item, and we have accepted that return, we will provide you with our return address. You will need to send the products back to us at your own expense, and the products must be packaged to prevent damage, ideally in our original packaging.
Once we have received the items back, checked for any damage and the return has been completed, we will issue your refund within 14 days of us receiving the return by your original payment method.
*Please note. we reserve the right to deduct an amount from your refund if you have damaged the products beyond which is necessary to establish their function, contents or characteristics.